Frequently Asked Questions
Everything you need to know about shopping with Maison Margiela UAE.
Does Maison Margiela offer delivery across all of the UAE?
Yes, we provide premium door-to-door delivery services across all seven emirates, including Dubai, Abu Dhabi, and Sharjah.
What is your return policy for online orders?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all security tags and packaging intact.
Are the products sold on the UAE site authentic?
All items sold on our official UAE platform are 100% authentic, sourced directly from the Maison Margiela ateliers in Italy.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), Apple Pay, and offer interest-free installment plans through Tabby and Tamara.
Can I track my order once it has been shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
Do you provide alteration services for boutique purchases?
Complimentary basic alterations are available for selected full-priced ready-to-wear items at our physical boutique locations in Dubai Mall and Mall of the Emirates.